> ## Documentation Index
> Fetch the complete documentation index at: https://docs.civic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Customer messaging platform for searching and retrieving contacts and conversations

## Overview

Intercom is a customer messaging platform used for support, sales, and engagement. Connect Civic to Intercom to search contacts and conversations, retrieve full message histories, and query data using Intercom's Search Query DSL.

<Card title="Add to Civic" icon="plus" href="https://app.civic.com">
  Connect Intercom at app.civic.com
</Card>

## Available Tools (6)

| Tool                   | Description                                                                                                                         |
| ---------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| `fetch`                | Retrieve detailed content for a specific resource by ID — accepts prefixed IDs (`conversation_xxx`, `contact_xxx`) or Intercom URLs |
| `get_contact`          | Retrieve complete details for a specific Intercom contact including profile, custom attributes, and timestamps                      |
| `get_conversation`     | Retrieve complete details for a specific Intercom conversation including full message history                                       |
| `search`               | Unified search for conversations and contacts using the Intercom Search Query DSL                                                   |
| `search_contacts`      | Search for Intercom contacts using filter criteria such as email, name, phone, or custom attributes                                 |
| `search_conversations` | Search for Intercom conversations using filter criteria such as state, assignee, source type, or response time statistics           |

***

## Guardrails

This server supports all [14 universal guardrails](/civic/concepts/guardrails). Server-specific guardrails are coming soon.